Terms of service
These terms govern your use of pinprick.io (the “Site”) and, unless a signed agreement says otherwise, the advertising production and account management services provided by Pinprick (“Pinprick”, “we”, “us”). By using the Site or engaging our services you agree to these terms. Our privacy policy explains how we handle information and is part of these terms.
1. The services
Pinprick produces advertising creative (video, static, and related assets) and, for clients who ask, plans, publishes, and manages paid advertising campaigns on platforms such as Meta. The scope, deliverables, fees, and timeline for any engagement are set out in a proposal, order, or signed agreement (an “Order”). If an Order conflicts with these terms, the Order controls.
2. Client accounts and platform access
When we manage advertising for you, you authorize us to access your advertising accounts, pages, pixels, and catalogs through the platform’s official tools for the purpose of the engagement. You remain the owner of those accounts and of all data in them. You are responsible for the payment methods on file with the platform and for all media spend charged by the platform; Pinprick never holds or advances media budgets unless an Order says so. You agree to the platform’s own terms, including Meta’s Advertising Standards, and we may decline to publish content that we believe violates them.
3. Your content and approvals
You warrant that the products, claims, trademarks, images, and other material you give us are accurate, lawful, and yours to use, and that you hold any required substantiation for product claims. You are responsible for reviewing and approving creative and campaign settings before they go live. Ads are published paused and are activated only at your direction, unless an Order provides otherwise.
4. Ownership of deliverables
On payment in full, you own the finished deliverables produced for you and may use them without restriction. Pinprick retains ownership of its tools, processes, templates, prompts, and know-how, and may use non-identifying production data (for example, counts and aggregate performance) to improve its services. We will not present your work publicly as a case study without your permission.
5. AI-generated content
Much of our creative is produced with generative AI tools. Where an ad depicts people, scenes, or customer experiences, those may be AI representations rather than real individuals or events, and our deliverables carry a disclosure where the platform, the law, or the client requires one. You agree not to remove such disclosures.
6. Fees and payment
Fees are as stated in the Order. Invoices are due on the terms shown on the invoice; late amounts may accrue interest at 1.5% per month or the maximum allowed by law, whichever is less. Fees do not include media spend or platform charges.
7. Performance
Advertising outcomes depend on factors outside our control, including platform delivery, auction pricing, seasonality, your website, and your offer. We do not guarantee any particular sales, return on ad spend, cost per result, or approval of ads by any platform.
8. Confidentiality
Each party will keep the other’s non-public business information confidential and use it only for the engagement, except where disclosure is required by law.
9. Termination
Either party may end an engagement on written notice as set out in the Order, or on 14 days’ notice if the Order is silent. On termination you pay for work performed to date, we return or delete your materials on request, and we revoke our access to your platform accounts.
10. Disclaimer and limitation of liability
The Site and services are provided “as is”. To the fullest extent permitted by law, Pinprick disclaims all implied warranties and is not liable for indirect, incidental, consequential, or punitive damages, or for lost profits or lost media spend. Our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement in the 3 months before the claim arose.
11. Indemnity
You will defend and indemnify Pinprick against third-party claims arising from the products, claims, or materials you supply, or from your use of the deliverables in ways we did not produce them for.
12. Use of the Site
You may not scrape, disrupt, or attempt to gain unauthorized access to the Site, or use it for anything unlawful. Site content is ours or our licensors’ and may not be reproduced without permission.
13. General
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located there. If any provision is unenforceable the rest remains in effect. We may update these terms; the date at the top shows the latest revision, and continued use after a change means you accept it.
14. Contact
Pinprick · nick@pinprick.io